Privacy Policy

1. Introduction

Welcome to 33ck, Bangladesh's trusted online casino and sports betting platform. At 33ck, we are committed to protecting the personal information of every player who registers and plays on our platform. This Privacy Policy explains in clear, formal terms what data we collect, how we use it, who we share it with, and the rights you hold as a user of our services.

By accessing or using 33ck's website, mobile experience, or any of our services, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.

2. Information We Collect

To operate a secure and compliant gaming platform, 33ck collects several categories of personal and technical data when you register, verify your account, make deposits or withdrawals, or use our services. The types of information we may collect include:

• Identity information: full name, date of birth, nationality, and government-issued identification documents for account verification purposes.
• Contact information: email address, phone number, and residential address, including city (e.g. Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction history, deposit and withdrawal records.
• Technical data: IP address, device type, browser type and version, operating system, referring URLs, and session activity logs.
• Behavioural data: game activity, betting history, bonus usage, communication preferences, and responsible gaming tool selections such as deposit limits or self-exclusion requests.

3. How We Use Your Information

33ck uses your personal data solely for lawful purposes that are directly related to the operation and improvement of our gaming services. Specifically, we use your information to:

• Verify your identity and maintain the security and integrity of your account in accordance with responsible gaming and anti-fraud obligations.
• Process deposits, withdrawals, and bonus transactions through your chosen payment methods including bKash, Nagad, Rocket, and Upay.
• Deliver customer support, respond to account queries, and resolve disputes in a timely manner.
• Send you relevant communications about promotional offers, bonuses, tournaments, and service updates — only where you have consented to receive them.
• Monitor for problem gambling patterns and apply responsible gaming tools such as deposit limits, session reminders, or self-exclusion where appropriate.

Our Privacy Commitments

4. Sharing of Your Information

33ck does not sell, rent, or trade your personal data. We may share limited, necessary information with trusted third parties only in the following circumstances:

• Payment processors: To complete financial transactions, we share the minimum necessary data with payment providers such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These providers operate under their own privacy policies and security standards.
• Service providers: We may engage third-party technical and operational service providers (e.g. cloud hosting, fraud detection) who process data on our behalf under strict confidentiality agreements.
• Legal obligations: We may disclose your information to competent authorities if required to do so by applicable law, court order, or to protect the rights and safety of 33ck, its users, or the public.

Outside of these defined circumstances, your personal data remains exclusively within 33ck's secure infrastructure and is not disclosed to any outside party.

5. Cookies and Tracking Technologies

33ck uses cookies and similar tracking technologies to enhance your browsing and gaming experience on our platform. Cookies are small text files placed on your device that help us remember your preferences, maintain your session security, and analyse how our platform is used.

You may configure your browser to reject or delete cookies at any time. Please note that disabling cookies may affect the functionality of certain features on 33ck. We do not use cookies to track your activity on third-party websites or to build advertising profiles.

6. Data Retention

33ck retains your personal data for as long as your account remains active and for a reasonable period thereafter as required to comply with our legal obligations, resolve disputes, and enforce our agreements. Financial and transactional records may be retained for longer periods in accordance with applicable financial regulations. When your data is no longer required, it is securely deleted or anonymised in accordance with industry best practices.

7. Your Rights as a User

As a registered user of 33ck, you retain full rights over your personal data. You may exercise any of the following rights by contacting our support team at the email address provided at the bottom of this policy:

• Right of access: Request a copy of all personal data we hold about you.
• Right to rectification: Request that inaccurate or incomplete data be corrected without undue delay.
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
• Right to restriction: Request that we limit how we process your data in certain circumstances, for example while a dispute is being investigated.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will acknowledge your request within a reasonable timeframe and aim to resolve it promptly. In all cases, we will need to verify your identity before acting on a data request to protect your account security.

8. Security of Your Data

33ck implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure, role-based access control limiting internal data access to authorised personnel only, and regular security assessments.

While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security. If you suspect any unauthorised access to your 33ck account, we urge you to contact our support team immediately at the email address provided in this policy.

9. Third-Party Payment Processors

When you make a deposit or withdrawal on 33ck using payment methods such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your transaction data is processed by those respective payment service providers. Each provider operates under its own terms of service and privacy policy, over which 33ck has no direct control.

We recommend that all users review the privacy policies of their chosen payment providers before initiating any transactions. 33ck is not responsible for the data handling practices of independent payment processors.

10. Age Restriction and Protection of Minors

33ck is strictly an adults-only platform. Our services are available exclusively to individuals aged 21 years or older. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that information and close the associated account. Parents and guardians are encouraged to use parental control tools and to monitor online activity to prevent underage gambling.

11. Changes to This Privacy Policy

33ck reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users by email. Your continued use of our platform following any such changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 33ck handles your personal data, please reach out to our support team. We are here to assist you and will respond to all privacy-related enquiries within a reasonable timeframe.